We are currently facing staffing shortages. This may mean:
*Longer waiting times* *Delays in answering calls*
*Fewer appointments available* *Slower responses to routine queries*

We wanted to reassure patients that we are taking steps to improve access, safety and the overall experience at the practice.

Please be assured that we are doing everything we can to stabilise our workforce and strengthen our services. We are:

     Actively recruiting new team members and increasing the number of staff answering the telephones
     Increasing clinical capacity with extra GP, nurse and long-term condition review appointments
     Strengthening our management and administration teams
     Reducing backlogs and ensuring urgent items are prioritised

Thank You for Your Patience

We know this can be frustrating, and we truly appreciate your kindness and understanding while we work through these challenges. Your support makes a real difference to our team.